Privacy Policy
1. Introduction
iO Health is committed to protecting your privacy. This Privacy Policy explains how iO Health FZE and its affiliates (collectively, "iO Health", "we", "us", or "our") collect, use, disclose, and safeguard information when you access our website, platforms, or services (collectively, the "Services"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of our Services.
2. Information We Collect
We may collect the following categories of information:
Account and Contact Information: When you register or contact us, we may collect your name, job title, organization name, email address, phone number, and country of residence.
Usage Data: We automatically collect certain technical data when you access our Services, including IP address, browser type, operating system, referring URLs, pages visited, session duration, and device identifiers.
Enterprise Data: If you are an enterprise client using iO Health platforms such as Cortex, data submitted through our Services for processing purposes is handled under the terms of your applicable data processing agreement. iO Health acts as a data processor in such contexts.
Communication Data: Information you provide when submitting inquiries, participating in surveys, or otherwise communicating with us.
Third-Party Data: We may receive supplemental information about you from third-party sources such as professional networks or analytics providers, consistent with applicable law.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and improve our Services and platforms
To process transactions and manage client accounts
To communicate with you regarding updates, service changes, or support requests
To conduct research and development to improve our AI and analytics capabilities
To ensure compliance with legal and regulatory obligations
To detect and prevent fraud, security incidents, and unauthorized access
To send marketing communications where you have consented or where permitted by law
To generate anonymized or aggregated insights that do not identify any individual
4. Sharing Your Information
We do not sell your personal information. We may share it in the following circumstances:
Service Providers: We may share information with trusted vendors who assist in operating our business, including cloud infrastructure providers, analytics tools, and payment processors. These parties are bound by confidentiality obligations and may not use your data for independent purposes.
Business Partners: Where required to deliver a jointly offered product or service, we may share relevant information with authorized partners, with appropriate safeguards in place.
Legal Obligations: We may disclose information where required by applicable law, court order, or government authority, or where necessary to protect the rights, safety, or property of iO Health, its clients, or the public.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will endeavor to ensure the receiving party upholds the standards described in this policy.
5. Data Security
iO Health implements appropriate technical, organizational, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our servers are located in secure facilities in the UAE and comply with applicable data protection regulations. While we take data security seriously, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, but we are committed to responding promptly to any breach in accordance with applicable law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These may include:
Essential Cookies: Required for basic site functionality such as session management and access control.
Analytics Cookies: Used to understand how visitors interact with our site, which helps us improve content and performance.
Functional Cookies: Allow us to remember your preferences and personalize your experience.
Marketing Cookies: Used, where applicable, to deliver relevant content and measure campaign effectiveness.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.
7. Analytics
We may use third-party analytics tools such as Google Analytics to collect aggregate data about website usage and visitor demographics. This data is not linked to personally identifiable information. You may opt out of Google Analytics data collection by visiting https://tools.google.com/dlpage/gaoptout.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymized.
9. Your Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
The right to access and receive a copy of your data
The right to correct inaccurate or incomplete data
The right to request deletion of your data
The right to restrict or object to certain processing activities
The right to data portability
The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond to requests within the timeframe required by applicable law.
10. International Data Transfers
iO Health operates across the UAE, KSA, and USA. If you access our Services from outside the UAE, your data may be transferred to and processed in a different jurisdiction. We take steps to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
11. Children's Privacy
Our Services are designed for enterprise and institutional use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided information to us, please contact us and we will take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. Continued use of our Services after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
iO Health FZE
Office C-406, Dubai Silicon Oasis HQ, Dubai, UAE. P.O. Box 342029
Email: [email protected]
Phone: +971 4 501 5835