Cookie Policy
1. Introduction
This Cookie Policy explains how iO Health FZE and its affiliates (collectively, "iO Health", "we", "us", or "our") use cookies and similar tracking technologies when you visit our website at iohealth.com or interact with our platforms and services (collectively, the "Services"). This policy should be read alongside our Privacy Policy, which provides broader context on how we handle personal information.
By continuing to use our Services, you acknowledge this policy. Where your jurisdiction requires explicit consent for non-essential cookies, we will request that consent before placing them.
2. What Are Cookies
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites function properly, operate more efficiently, and provide information to the site owners. Cookies may be set by us ("first-party cookies") or by third-party services we use on our site ("third-party cookies").
In addition to cookies, we may use related technologies such as web beacons, pixel tags, local storage objects, and similar tracking mechanisms. This policy covers all such technologies collectively.
3. Types of Cookies We Use
We use the following categories of cookies on our Services:
Strictly Necessary Cookies: These are essential for our website to function and cannot be switched off. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, services you have requested cannot be provided. Because they are strictly necessary, they do not require your consent.
Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. All information collected by these cookies is aggregated and anonymized. We use this data to improve how our website and Services work. These cookies require your consent where applicable law mandates it.
Functional Cookies: These cookies allow our website to remember choices you make, such as your language preference or region, and provide enhanced, personalized features. They may also be used to provide services you have requested, such as watching a video or using a live chat tool. These cookies require your consent where applicable law mandates it.
Targeting and Marketing Cookies: These cookies are set through our site by our advertising partners and may be used to build a profile of your interests and show you relevant content on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. These cookies require your explicit consent where required by applicable law.
4. Specific Cookies We Use
The table below describes the key cookies currently active on our Services. Cookie durations and names may change over time as we update our technology and service providers.
_ga, _ga_* (Google Analytics): Performance cookies set by Google Analytics to distinguish unique users and sessions. Duration: up to 2 years. These help us understand how visitors engage with our website in aggregate.
_gid (Google Analytics): Performance cookie used to distinguish users for a 24-hour period. Duration: 24 hours.
Session Cookies: Strictly necessary, short-lived cookies that expire when you close your browser. Used for essential site functionality such as maintaining your session state.
Preference Cookies: Functional cookies used to store user interface preferences such as language and region settings. Duration: up to 12 months.
5. Third-Party Cookies
Some cookies on our Services are set by third parties we engage to support site functionality and analytics. These third parties include:
Google Analytics: We use Google Analytics to collect anonymized data about how visitors use our site. Google may process this data on servers located outside the UAE. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
Embedded Content Providers: Pages on our site may include embedded content such as videos or interactive tools. These third-party providers may set their own cookies. We recommend reviewing the privacy and cookie policies of those providers directly.
Analytics and Performance Tools: We may use additional performance monitoring or user experience tools that place cookies to help us diagnose errors, measure load times, and improve platform reliability.
We do not control the cookie practices of third parties and encourage you to review their respective cookie policies for further information.
6. Cookie Consent and Your Choices
Where required by applicable law, we will present you with a cookie consent banner the first time you visit our website. You can choose to accept all cookies, reject non-essential cookies, or customize your preferences by category.
You can also manage cookies at any time through the following methods:
Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent. The method varies by browser; please consult your browser's help documentation for instructions.
Opt-Out Tools: Certain third-party analytics and advertising services offer their own opt-out mechanisms. Where available, we have referenced these in Section 5 above.
Do Not Track: Some browsers include a "Do Not Track" (DNT) feature. Our Services do not currently respond to DNT signals, as no uniform standard has been adopted across the industry. We will reassess this position if a standard emerges.
Please be aware that restricting or disabling cookies may affect the performance and availability of certain features on our Services. Strictly necessary cookies cannot be disabled without impairing core site functionality.
7. Data Protection Compliance
iO Health operates across multiple jurisdictions, including the UAE, Kingdom of Saudi Arabia, and the United States. Our use of cookies is designed to be consistent with applicable data protection frameworks, including:
UAE: We comply with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable regulations in the Dubai International Financial Centre (DIFC) and Abu Dhabi Global Market (ADGM) where relevant.
KSA: We comply with the Saudi Personal Data Protection Law (PDPL) issued by the Saudi Data and Artificial Intelligence Authority (SDAIA) and its implementing regulations.
USA: Where applicable, we comply with relevant US state privacy laws, including the California Consumer Privacy Act (CCPA) and its successor regulations.
Where cookie data constitutes personal information under applicable law, we handle it in accordance with our Privacy Policy and applicable legal requirements.
8. Healthcare Data Considerations
iO Health's platforms are designed for use by healthcare providers, payers, and regulators. Cookies placed on our public-facing website do not interact with clinical or patient-level data processed through our iO Cortex® platform or other enterprise services. Enterprise platform data is governed by separate data processing agreements and applicable healthcare data protection requirements. If you are an enterprise client with questions about data handling within the iO Cortex® platform, please refer to your data processing agreement or contact your account manager.
9. Cookie Retention Periods
Different cookies remain on your device for different periods of time. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device for a set period defined by the cookie or until you delete them manually through your browser settings. The specific retention period for each cookie category is outlined in Section 4 above. We periodically review and update retention periods to ensure they remain proportionate to the purpose served.
10. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, our business practices, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Where required by law, we may also notify you of significant changes via a banner on our website or by other appropriate means. We encourage you to review this policy periodically to stay informed about how we use cookies.
11. Contact Us
If you have questions about our use of cookies or wish to exercise any rights you may have under applicable data protection law in relation to cookie-related data, please contact us at:
iO Health FZE
Office C-406, Dubai Silicon Oasis HQ, Dubai, UAE. P.O. Box 342029
Email: [email protected]
Phone: +971 4 501 5835